At the difference of local patients, which situation is regulated by local and ordinary patient’s bill of rights, International Patients or International Traveling Patients have special and unique requirements that need to be addressed by a more protective charter.
Due to the necessity of crossing borders in order to find a suitable care, International Patients can be subject to insecurities caused by the vagaries of foreign laws and regulations.
In accordance to MTQUA policy, Medical Tourism (Pvt) Ltd believes that International Patients should receive appropriate health care, protection and information and therefore states the present International Patient’s bill of rights in order to guarantee International Patients’ rights, without regard to their particular status, personal values and beliefs, and to the extent permitted by applicable laws and medical ethics.
Every explicit and implicit contract, concluded between Medical Tourism (Pvt) Ltd and its traveling patients complies with the rights acknowledged herewith.
AS AN INTERNATIONAL PATIENT, YOU HAVE
The right to appropriate medical care and services, this includes:
- Equal treatment and impartial access to medical care, assistance and services like any patient in the same health condition, attended by the same physician in the same facility, and for the same cost.
- Safe, private and standard of quality health care and services.
- Medical care from a qualified medical staff and properly trained personnel.
- Respectful and courteous treatment of your person and property, free from abuse and discrimination.
- The necessary care and assistance in case of life-threatening emergency.
- Explanation of your bill as well as billing and payment policy for services.
The right to accurate and reliable information, this includes:
- To be notified of your rights and exercise your rights in regard to your care.
- To request and receive an estimate amount of your medical and treatment fees prior to treatment.
- To be informed about the detailed aspects of your health condition, the necessary decisions regarding your health status and care, and the possible and probable consequences of consenting to or refusing care.
- To be informed in advance of any change in plan of care.
- To request and receive in understandable terms all information you need to know, and if necessary, to request interpretation in another language.
- To ask and receive details of professional information on your physician and other medical staff members who take care of you. Professional information includes names and qualifications or any other information that may be relevant to your condition like experiences or performance outcomes on recommended procedures.
- To request and access information in your own medical records for review purposes, to receive copy of those and other health related information documents; to request changes to your medical records by providing documents before admission and/or after discharge; to update your demographic data at any hospital through procedures that guarantee accuracy, credibility and confidentiality of updated information.
- To ask and be informed about the health care facility, including accreditation status, experience in performing recommended procedures and services, performance results or outcomes, and presence of or access to appropriate technology; and about the facility’s rules, policies, practices, and events that relate to patient care, treatment and responsibilities.
- To be informed about prescribed medications and treatment, their names and the alternative names used in your country of residence, their actions and effects including potential side-effects.
- To ask and be informed with full explanations of any experimental research, trials or teaching that your physician proposes to perform and that may have consequences on your treatment and care. You have the right to refuse or agree such activity without that affecting your right to appropriate medical care and standard.
- To ask and be informed about the existence of business relationship among the hospital, treatment facility, other health care provider, payer or agent.
- To be informed about reasons of impending discharge or transfer to another care giver and/or level of care, continuing care requirements and other available options or services, if necessary.
The right to choice, this includes:
- The choice of medical treatment:
- To travel to another country in order to receive medical care and treatment
- To request and receive continuity of care upon returning home; discharge summary including information about the requirements of follow-up health care, its duration, other involved health care providers and establishments, names and contact details, and a description of how you can appeal your discharge if needed.
- To request and receive high standard facilities, quality operating medical instruments and knowledgeable providers which guarantee a thorough evaluation and detection of disease.
- To have your comfort needs addressed and to receive relief from suffering according to current and reliable state of knowledge of pain assessment and management.
- To continue or refuse a treatment without regard to your condition, and to be informed of the eventual consequences of your decision. If you refuse the treatment, the hospital should provide you with other appropriate care or transfer you to another care giver with your full medical records.
- To actively participate in decisions that concern your care, including ethical issues.
- To include in an advance directive your choice and preferences for or against resuscitative services and life-sustaining treatment.
- The decision to give your consent to or to refuse a medical care or intervention after being informed of the treatment procedure or medication adapted to your health condition.
- The people to be in contact with you or who can attend your medical treatment. This includes a support person who accompanies you during examinations and meetings with doctors, your visitors during inpatient care, and anyone you wish to be informed on your behalf.
- To receive timely and prioritized scheduling of consultations, surgery and treatment, and timely response to requests and inquiries when you have work and travel constraints.
- A second opinion or referral and a choice of another health care giver, even against the advice of doctors.
- Consent or refusal in a written act for the preservation, disposition and use of all substances and parts of your body, unless it is used for your diagnosis, treatment and care.
- Freedom for the use of seclusion or restraint of any form except it is clinically necessary.
- Signing an advance directive whether it is a living will, a durable power of attorney or a health care proxy that will be honored by medical personnel. It also includes the designation of a decision maker in case you are unable to speak for yourself or to take decision.
- Accepting or refusing to participate in experimental research.
The right to privacy, this includes:
- To benefit a protection of your personal data, including the confidential management of your records and information, and the ability to approve or refuse the release of your records.
- To receive medical care and treatment in respect of your personal values and beliefs, free from “any” form of discrimination and abuse, without that affecting the quality and standards of care and service.
- To receive evaluation and medical treatment in confidence and privacy. This may include consultation, case discussion, examination and any means of records.
- To be examined, receive treatment and intervention in facilities that ensure your privacy; to decide, with the exception of the persons necessary to carry the medical intervention, of those who can attend it with your agreement.
The right to complaint, this includes:
- To be informed of any available resources in the community for resolving disputes, grievances and conflicts and to have your dispute examined and dealt with thoroughly and in reasonable time; to receive information about the outcome of your case.
- To be informed of the process for addressing and submitting any complaints to the appropriate authorities in the hospital or any other relevant authorities.